Please read the post before this if you are confused entitled, Continental Airlines, BooHiss
Here’s their response:
Dear Mr. Stockton
Thank you for your concerns. I sincerely, apologize for the rude behavior that you described on flight 1557 August 07, 2008 from our flight attendant.
I value your business and hope you will not judge us based solely on the behavior of the employee you encountered. Â This experience is not typical of the level of service we expect from our co-workers. Â Your concerns were submitted to a monthly Customer Care report reviewed by all of our respective Airport General Managers and senior management as an opportunity to improve our local services.
It’s especially helpful that you were able to provide me a physical description of the employee. Â I am confident every effort will be made to locate the employee involved and immediate corrective action will be taken.
For more information on our commitment to provide you the highest level of customer service, please visit our website at  http://www.continental.com/web/en-US/content/customerfirst.aspx
Regards,
Gwendolyn Harris
Customer Care Manager
Any ideas on how to milk this more? Maybe get money back or a free flight that I can only hope to get abused on as well?
Perhaps you could put on a fake neck brace and claim that he tripped you when you walked by on the way out.
you can threaten that you will contact Michael Moore with your story. Because you have it on good authority that his next movie will be about the horrible service of American airplane companies.